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Terms and Conditions

Operated by: allagentvelki | Company No. 152377
Licensed by: Curaçao Gaming Authority – License No. 365/JAZ (Sub-License GLH-OCCHKTW0777072024)

Head Office: 7 Abraham de Veerstraat, Willemstad, Curaçao
Official Website: https://allagentvelki.com
Customer Support: support@allagentvelki.com

1. Introduction

Welcome to allagentvelki Official, an internationally recognized gaming and betting information platform operated in full compliance with the Curaçao Gaming Authority.

These Terms and Conditions (“Terms”) govern your use of the allagentvelki website and all related services including agent communications, account verification, and responsible betting tools.

By accessing or using this platform, you confirm that you have read, understood, and agreed to these Terms in full. If you disagree with any part of these Terms, you must immediately stop using the services.

These Terms represent a legally binding agreement between you (“User”) and allagentvelki, the operator of the platform.

2. Legal Framework & Licensing

allagentvelki operates under a sub-license issued by the Curaçao Gaming Authority under License Number 365/JAZ.

This license authorizes the platform to provide regulated online gaming, betting, and agent management services globally, including informational services for users in Bangladesh and other regions where such information is legally accessible.

The platform follows international standards including:

  • Anti-Money Laundering (AML) regulations

  • Counter-Terrorism Financing (CTF) protocols

  • GDPR privacy compliance

  • Responsible gaming practices

Operations are periodically audited by the Curaçao Gaming Control Board to ensure transparency and player safety.

3. Eligibility and User Agreement

To use allagentvelki services, users must:

  • Be 18 years of age or older

  • Be legally capable of entering binding agreements

  • Ensure participation complies with local laws

  • Provide accurate and verifiable information during registration

Users from restricted jurisdictions must verify their legal eligibility before accessing the platform.

4. Account Registration & Verification

Users participating in agent-based services must complete registration with valid information including:

  • Full name, address, date of birth, and email

  • Government-issued ID (passport, national ID, or driver’s license)

  • Proof of address (utility bill or bank statement within 3 months)

All documents are verified under the KYC Policy.

Accounts with false, duplicate, or fraudulent information may be permanently terminated.

5. Account Responsibility

Users are responsible for maintaining the confidentiality of their login credentials.

allagentvelki is not liable for unauthorized account access caused by user negligence or third-party breaches unrelated to the platform.

6. Customer Obligations

By using the platform, users agree to:

  • Provide accurate and updated information

  • Avoid money laundering or illegal transactions

  • Follow all betting and platform rules

  • Comply with tax obligations related to winnings

  • Use services responsibly

Accounts suspected of violating these obligations may be suspended or investigated.

7. Deposits, Payments & Withdrawals

All financial transactions must originate from lawful sources.

Transactions are processed through secure PCI-DSS compliant payment systems.

Key policies include:

  • Deposits are credited after confirmation by payment providers

  • Withdrawals may require additional KYC or AML verification

  • Funds cannot be transferred between user accounts

  • Delays caused by banks or payment processors are outside platform control

Suspicious transactions may be temporarily frozen pending investigation.

8. Betting Rules & Market Integrity

All bets placed through authorized agents follow official betting rules published on the website.

Important policies include:

  • Bets cannot be cancelled once accepted

  • Bets placed after an event begins are void

  • Exploiting system loopholes may lead to cancellation

  • Suspicious betting behavior may result in account termination

9. Limitation of Liability

Services are provided “as-is” without guaranteed uptime or error-free operation.

allagentvelki will not be liable for indirect or consequential losses such as:

  • Lost profits

  • Data loss

  • Service interruptions

Betting involves financial risk and users accept full responsibility for their decisions.

10. Anti-Money Laundering (AML) & CTF

The platform strictly follows AML and CTF regulations under Curaçao Gaming laws.

Measures include:

  • Mandatory identity verification

  • Monitoring unusual transactions

  • Enhanced Due Diligence for high-risk accounts

  • Reporting suspicious activity to relevant authorities

Failure to cooperate may result in account suspension or fund seizure.

11. Responsible Gaming Policy

allagentvelki promotes safe and responsible betting.

Available responsible gaming tools include:

  • Self-exclusion options

  • Deposit limits

  • Session reminders

  • Access to support organizations such as GamblingTherapy.org

Users must be 18 years or older to participate.

12. Refund & Cancellation Policy

All confirmed bets are final.

Refunds may only be granted in cases of:

  • Technical errors

  • Duplicate transactions

  • System malfunction

Refund requests must be submitted within 48 hours to:

📧 support@allagentvelki.com

13. Dispute Resolution

Complaints should first be submitted to the support team.

Resolution process:

  1. Internal Review – response within 10 business days

  2. Regulatory Escalation – referral to Curaçao Gaming Authority if unresolved

  3. Final Determination – regulator decision becomes binding

14. Intellectual Property

All content on the allagentvelki website including logos, graphics, text, and software is protected under international copyright and trademark laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

15. Data Protection & Privacy

The platform complies with GDPR and Curaçao Data Security regulations.

User data is protected using:

  • SSL/TLS encryption

  • AES-256 storage encryption

  • Secure servers in compliant jurisdictions

Users can review the Privacy Policy for full details.

16. Suspension & Termination

Accounts may be suspended or terminated for:

  • Violating platform rules

  • Fraud or illegal activity

  • Regulatory compliance issues

Remaining legitimate balances will be returned to the verified payment source.

17. Force Majeure

The platform is not responsible for service interruptions caused by events beyond its control such as:

  • Natural disasters

  • War or pandemics

  • Network outages

  • Government restrictions

18. Governing Law & Jurisdiction

These Terms are governed by the laws of Curaçao.

All disputes fall under the jurisdiction of the courts of Willemstad, Curaçao.

19. Updates & Revisions

These Terms may be updated periodically to reflect legal or operational changes.

Continued use of the platform indicates acceptance of the updated Terms.

20. Contact Information

For legal or customer support inquiries:

allagentvelki
7 Abraham de Veerstraat, Willemstad, Curaçao

📧 Email: support@allagentvelki.com
📞 Telephone: +18283193820

License: 365/JAZ (Sub-License GLH-OCCHKTW0777072024)