Privacy Policy – Veelki.live
1. Introduction & Scope
This Privacy Policy (“Policy”) outlines how Veelki.live (operated by Velki Live) collects, uses, stores, and protects your personal data in connection with your access to our website https://veelki.live (“Website”) and all the gaming, betting, agent communication and related services (“Services”).
Your use of the Services constitutes your agreement to the terms of this Policy together with our Terms & Conditions and other linked policy documents (KYC Policy, Rules & Regulations, Responsible Gaming Policy). If you do not agree with any part of this Policy, please do not use our Services.
2. Legal Basis & Compliance
Velki Live operates under a regulated licensing framework through the Curaçao Gaming Authority (License No. 365/JAZ Sub-License GLH-OCCHKTW0777072024). As a licensed betting and gaming platform, we are legally obligated to adhere to privacy, data protection, anti-money laundering, and consumer protection regulations. This Policy is designed to comply with international standards such as the General Data Protection Regulation (GDPR), where applicable, as well as local and regional laws governing online gaming operations.
3. Types of Personal Data Collected
- Identity & Verification Data: Name, date of birth, national ID, passport, driver’s license.
- Contact Data: Address, email, phone number.
- Account & Financial Data: Bank account, payment method, transaction history, account balance.
- Device & Usage Data: IP address, device identifiers, browser information, session logs, usage patterns.
- Preference & Marketing Data: Language, interests, consent choices for promotional communications.
- Compliance & Monitoring Data: Fraud checks, risk scores, KYC/AML assessments, identity verification logs.
4. How We Collect Your Data
We collect personal data from multiple sources:
- Directly from you: During registration, account updates, KYC submissions, support requests.
- Automatically: Through cookies, tracking signals, server logs, analytics tools.
- Third-party services and providers: Identity verification services, payment processors, fraud detection partners.
We ensure that third-party vendors we engage follow equivalent privacy and security standards as set by industry best practices and regulatory requirements
5. Purposes of Processing & Legal Grounds
We process your data for these principal purposes:
- To create and maintain your account, including authentication and KYC verification.
- To facilitate deposits, withdrawals, and transactional operations.
- To ensure compliance with gaming regulations, AML laws, and reporting obligations.
- To administer promotions, marketing campaigns (with consent), and loyalty programs.
- To detect, prevent, and investigate fraud, cheating, money laundering, or misuse.
- To provide customer support, notifications, and system updates.
- To analyze usage trends, improve services, and optimize platform performance.
Our lawful bases may include your consent, contractual necessity, legal obligations, legitimate interests (balanced against your rights), and compliance with gaming regulation.
6. Cookies & Tracking Technologies
We use cookies, local storage, web beacons, and similar technologies to enhance user experience, facilitate functionality, and analyze traffic. Some cookies are essential to the core operation of our Services, while others support performance, analytics, or marketing.
You can adjust your browser settings to block or limit cookies. However, disabling essential cookies may impair functionality (e.g., logging in, placing bets, session continuity).
For detailed information, see our dedicated Cookie Policy (if applicable).
7. Sharing Data with Third Parties
We may share your personal information in the following circumstances:
- Service Providers: Payment processors, identity verification platforms, analytics partners.
- Regulatory Authorities: Required by law to report suspicious activities, fraud, or comply with gaming oversight.
- Agents & Affiliate Partners: Where necessary to operate agent lists, matching communications (under strict confidentiality agreements).
- Research & Anonymized Data: Aggregated or anonymized records may be used for gaming behaviour research, problem gaming studies, and system improvements.
We do not sell your personal data to unaffiliated third parties for direct marketing without your prior explicit consent.
8. International Transfers & Data Storage
Your personal data may be processed or stored in jurisdictions outside your country of residence, including servers in Curaçao or other approved regions. We implement appropriate safeguards such as:
- Standard contractual clauses.
- Encryption at rest and in transit.
- Data access controls with strict authorizations.
By engaging with our Services, you consent to such international transfers within the bounds of applicable law.
9. Data Retention & Deletion
We retain your personal information only for as long as necessary to fulfil the purposes outlined above, or to comply with legal/regulatory obligations (e.g. financial record-keeping). After that, data is securely deleted or anonymized.
If you wish to request deletion or anonymization, you may contact support@veelki.live. Please note that certain data may remain archived for auditing, legal claims, or compliance.
10. Your Privacy Rights
Depending on your jurisdiction, you may have rights such as:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion (subject to legal retention requirements).
- Restriction of Processing: Limit how we use your data.
- Data Portability: Receive data in structured format where applicable.
- Objection: Oppose certain processing (e.g. direct marketing).
- Withdraw Consent: Withdraw consent for non-essential processing.
To exercise any of these rights, contact us via our support email. We will respond within the regulatory timeframe (often 30 days), or inform you if an extension is necessary.