Know Your Customer (KYC) Policy
1. Introduction
The Know Your Customer (KYC) Policy outlines the verification standards adopted by allagentvelki to ensure safe, transparent, and compliant betting services under the jurisdiction of the Curaçao Gaming Authority.
The objective of this policy is to confirm user identity, prevent misuse of our platform, and comply with international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
As a licensed betting service, we are legally obliged to verify every customer’s identity before permitting financial or transactional activities such as deposits, withdrawals, or participation in games.
KYC verification also safeguards users against identity theft, fraud, or unauthorized account activity.
2. Purpose of the KYC Policy
To establish a reliable method of identifying customers using official documents
To prevent and detect illegal or fraudulent activities including money laundering
To ensure that all users are 18 years of age or older
To maintain the integrity and credibility of allagentvelki
To promote accountability, transparency, and secure digital transactions
3. Legal Framework and Licensing
allagentvelki operates as a regulated online betting service under the Curaçao Gaming Authority license number 365/JAZ.
This policy aligns with:
Curaçao Gaming Regulations 2024
Financial Action Task Force (FATF) Recommendations
General Data Protection Regulation (GDPR) where applicable
International best practices for Customer Due Diligence (CDD)
4. Customer Due Diligence (CDD)
allagentvelki enforces multiple layers of verification and documentation to ensure the authenticity of every user account.
CDD is required before granting full account access or processing any financial transaction.
4.1 Identification Requirements
Accepted identification documents include:
Passport (photo and signature page)
National Identity Card (front and back)
Driver’s License with clear photo and address
Other recognized identity documents approved by regulatory guidelines
4.2 Proof of Address
Users may submit:
Utility bill (electricity, gas, water, internet)
Bank statement or official government letter
Lease agreement or property tax receipt
4.3 Source of Funds
Verification may include:
Salary slips or employment verification
Bank transaction history showing income source
Business ownership proof or tax returns
5. KYC Verification Stages
KYC verification is completed in multiple stages:
Basic Verification – Email confirmation and age declaration during registration
Document Verification – Submission of ID and address documents
Enhanced Due Diligence (EDD) – Additional checks for high-risk accounts or large transactions
6. Enhanced Due Diligence (EDD)
For certain accounts, additional verification may be required:
Video or live identity verification
Verification of transaction history
Checks against international sanctions and compliance databases
7. Age Verification and Responsible Play
allagentvelki strictly prohibits users under the age of 18 from accessing betting services.
Accounts belonging to minors will be immediately terminated and reported according to applicable laws.
8. Use of Verified Data
All personal information collected during KYC verification is used strictly for:
Regulatory compliance
Fraud prevention
Platform security
Data is handled in accordance with the Privacy Policy and never shared with unauthorized parties.
9. Data Protection & Security
All KYC documents are transmitted using SSL-secured channels and stored in encrypted databases following ISO 27001 security standards.
Access to personal data is limited to authorized compliance personnel only.
10. Refusal of Service
The platform may refuse service if:
Valid identification documents are not provided
Documents appear forged or altered
Suspicious financial activity is detected
The user resides in a restricted jurisdiction
11. Reporting and Legal Cooperation
All suspicious activities identified during KYC verification will be reported to relevant financial and gaming authorities.
allagentvelki fully cooperates with law enforcement agencies and regulatory bodies.
12. Updating and Maintenance of Records
Customers must ensure their account information remains accurate and updated.
Changes in address, payment method, or contact details must be reported immediately.
13. KYC for Agents and Affiliates
All agents and affiliate partners operating within the allagentvelki network must complete full KYC and contractual verification.
Agents are expected to maintain transparent communication with their users and comply with ethical marketing practices.
14. KYC for Payment Processing
Payment processors integrated with allagentvelki must comply with strict verification and security standards including PCI DSS compliance.
15. Customer Rights and Assistance
Users may contact support to:
Check KYC verification status
Submit documents securely
Request assistance with verification delays
Report data or identity concerns
📧 Support Email: support@allagentvelki.com
16. Periodic Review and Policy Updates
This policy is reviewed regularly and updated when new regulations or legal requirements arise.
Updated versions are published on the official allagentvelki website.
17. Commitment to Transparency
allagentvelki is committed to maintaining the highest standards of transparency, security, and accountability.
KYC verification is not only a legal requirement but also a crucial step in protecting users and maintaining a safe and trustworthy digital betting platform.